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Vintage Media Incorporated
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Vintage Media Incorporated

Frequently Asked Questions

General

What is Vintage Media Incorporated?

Vintage Media Incorporated celebrates, preserves, and shares the history and ongoing evolution of firefighting, fire apparatus, motor coaches, and transportation through our publications, events, and special projects.

What magazines does Vintage Media publish?

We publish Fire Apparatus Journal (FAJ), Vintage Fire Truck & Equipment (VFT&E), and Motor Coach & Travel Journal (MC&TJ).

Which magazine is right for me?

FAJ focuses on modern fire apparatus, departments, industry developments, specifications, and apparatus photography. VFT&E covers historic and preserved fire apparatus and the stories behind them. MC&TJ covers motor coaches, buses, transportation history, travel, restorations, rallies, and the people who keep the hobby moving.

Subscriptions

What subscription options are available?

We offer print, digital, and print + digital subscriptions. Available options vary by publication.

When will my subscription begin?

Your subscription begins with the appropriate current or upcoming issue, based on the publication schedule and when your order is processed.

How many issues will I receive?

The number of issues depends on the publication and subscription you select. The product page lists the issues included with each subscription.

Does my subscription automatically renew?

Renewal options depend on the payment method and renewal choice for your subscription. If automatic renewal is enabled and your payment method supports recurring payments, that payment method is charged on the scheduled renewal date. Manual renewal is also available: sign in to your account and pay the renewal order to continue. Check My Account → Subscriptions for your renewal method, amount, and next payment date. Eligible subscriptions can change renewal mode there. For help, email info@vintagemediainc.com.

Can I purchase a subscription as a gift?

Yes. Gift subscriptions are available for firefighters, collectors, historians, transportation enthusiasts, and anyone who enjoys fire apparatus or motor coaches.

Can I change the mailing address on my subscription?

Yes. Contact us with your name, old mailing address, new mailing address, and the publication you receive so we can update your subscription. Email info@vintagemediainc.com.

I haven't received my latest issue. What should I do?

Email info@vintagemediainc.com with your name, mailing address, and publication. Our team can check your subscription and help determine the status of your issue.

Digital Issues

How do digital subscriptions work?

Digital subscriptions provide online access to eligible issues included with the publication and subscription you select.

How do I access my digital magazines?

Sign in to your Vintage Media account using the email address associated with your purchase. Your available digital content is accessible through your account.

Do I need an app to read digital issues?

No. You can access digital issues through your web browser.

Can I read digital issues on my phone or tablet?

Yes. Digital issues can be viewed in a web browser on compatible computers, tablets, and smartphones.

I purchased a digital issue but can't find it. What should I do?

First, make sure you are signed in to the account associated with your purchase. If you still cannot access the issue, email info@vintagemediainc.com with your name, email address, and order number, if available.

Orders & Back Issues

Can I purchase individual issues without subscribing?

Yes. Individual print and digital issues are available for many editions in the Vintage Media shop.

Do you sell back issues?

Yes. Many back issues are available in print and/or digital format while supplies last. Email info@vintagemediainc.com to ask about print issues you do not see online.

Are older or sold-out issues ever restocked?

Some issues may be available in limited quantities or through special collections. Availability varies. Check the shop or email info@vintagemediainc.com if you are looking for a specific issue.

Do you ship outside the United States?

We currently serve readers in the United States and Canada.

How long does shipping take?

Shipping times vary by product, destination, and mailing schedule. Magazine subscriptions are mailed according to each publication's issue schedule, rather than immediately after every subscription order.

Submissions & Getting Involved

Can I submit my fire truck, apparatus, bus, or motor coach to be featured?

Yes. Vintage Media welcomes submissions from owners, departments, collectors, photographers, historians, and enthusiasts. Get started through the Submit Your Rig section of our website or email info@vintagemediainc.com.

Can I submit photographs or an article?

Yes. We welcome potential editorial content related to the subjects covered by our publications. Submissions are reviewed by our editorial team; publication is not guaranteed.

Can Vintage Media cover our show or event?

We participate in and cover select events related to the communities we serve. Event organizers are welcome to contact us about potential coverage or participation.

Can Vintage Media attend our event as a vendor or exhibitor?

We consider opportunities to attend relevant fire service, apparatus, collector, motor coach, transportation, and enthusiast events.

Advertising & Partnerships

Can I advertise in a Vintage Media publication?

Yes. Advertising opportunities are available across our publications and other Vintage Media platforms. Contact rachael@vintagemediainc.com.

Do you offer advertising packages across multiple magazines?

Contact rachael@vintagemediainc.com to discuss advertising opportunities and packages across Vintage Media publications.

Do you work with museums, manufacturers, fire departments, clubs, and other organizations?

Yes. We work with organizations throughout the fire service, collector, transportation, historical, and enthusiast communities on editorial features, events, advertising, and special projects.

Can Vintage Media help locate vintage vehicles for film or television productions?

Yes. We work with owners and entertainment productions to connect productions with vintage fire apparatus, buses, motor coaches, and other period vehicles.

Contact & Customer Service

How do I contact Vintage Media?

Use our Contact Us page, call 810-276-1810, or email info@vintagemediainc.com.

What information should I include when contacting you about an order?

Include your full name, phone number, email address, mailing address, publication, and order number, if available. This helps our team locate your account and assist you more quickly.

Subscriber Questions

I was a subscriber before the website changed. Do I need to create a new account?

No. If you were already a Vintage Media subscriber before our website changed, you do not need to create a new account. If you have questions about your existing subscription, email info@vintagemediainc.com.

How do I confirm my renewal price?

Your renewal amount is based on the terms attached to your individual subscription and may differ from the current product price. Check My Account → Subscriptions for the amount and next payment date. If you need help, email info@vintagemediainc.com.

Can I upgrade from print to print + digital?

Yes. Email info@vintagemediainc.com and we can help upgrade your existing print subscription to include digital access.

Can I add digital access to an existing print subscription?

Yes. If you already have a print subscription and would like to add digital access, email info@vintagemediainc.com and we'll help you.

Why did I receive a renewal notice if I already renewed?

Your renewal and our renewal notice may have crossed in the mail. Renewal mailing lists are prepared before each issue goes to print, so a notice may still arrive after you renew. If you are unsure whether your renewal was received, email info@vintagemediainc.com and we will check your subscription.

Can I buy a subscription for a fire department, museum, library, or organization?

Yes. We welcome subscriptions for fire departments, museums, libraries, historical organizations, businesses, and other groups. Email info@vintagemediainc.com and we will help you get started.

Can I order multiple copies of an issue?

Yes. You can order multiple copies of available issues. For larger quantities or help placing an order, email info@vintagemediainc.com.

What happens if my issue arrives damaged?

We take care when shipping collector editions. Regular subscription issues sent directly from our publisher, and some individual issues, may arrive in protective envelopes. Minor handling or mailing wear can occasionally occur. If your issue arrives with significant damage, email info@vintagemediainc.com with your name, mailing address, and photos of the damage so our team can review it.

Can I purchase an entire year or collection of older issues?

Yes. With more than 42 years of publishing, we have an extensive back-issue collection. Many complete years are available, though a small number may be missing an individual issue. For a specific year, issue, or larger collection, email info@vintagemediainc.com and we will help check availability.

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